We want to ensure that you are completely satisfied with your purchase from Zaina Wanders. Below are the details of our return and refund policy:
1. Return Eligibility
- We only accept returns if the item is damaged or defective upon delivery. If the product you received is not in the condition described, please contact us immediately at [email protected].
- Returns must be requested within 7 days of delivery.
2. How to Return Items
- To initiate a return, please email us at [email protected] with your order number and a description of the issue.
- The return shipping cost will be covered by Zaina Wanders if the item is faulty or damaged. If you simply change your mind, the return shipping will be at your expense.
3. Refund Process
- Once your return is received and inspected, we will process your refund. Refunds will be made via the cash on delivery method.
- Please note that it may take up to 10 business days for the refund to be processed.
4. Non-Returnable Items
- We do not accept returns for items that are opened or used, unless they are damaged or defective.
For any return or refund queries, please reach out to us at [email protected].